CLIPA CertifiedEffective for the 2026 season.
These Terms of Service ("Terms") are an agreement between you ("Customer") and Santa Squad, LLC, a Missouri limited liability company ("Santa Squad," "we," "us"). By signing up for service, including by submitting our "Sign Me Up!" form, you agree to these Terms.
Santa Squad provides seasonal holiday lighting on a lease basis. Each season's service includes design, installation, a digital timer (lights run nightly from 4:30 PM to 12:00 AM unless you ask otherwise), service calls during the season, takedown, and storage of your lights until next season. The exact lights and areas covered are those listed on your quote.
All lights, clips, timers, cords and other materials ("Equipment") remain the property of Santa Squad at all times. You are leasing the Equipment for the season, not buying it. Please do not remove, move, cut or modify the Equipment; if you need something adjusted, contact us. You are responsible for loss of or damage to the Equipment beyond normal wear, including damage caused by you, your guests, pets, or other contractors.
Installations are scheduled by week, from October through December 18. The installation week you choose is a preference, not a guaranteed date. Weather, safety conditions and crew availability may move your date; we will contact you if that happens. You do not need to be home for installation as long as we have access to the areas being decorated.
Takedown begins January 3 (weather permitting) and is completed by February 2. If you need your lights removed earlier or kept up later, let us know and we will do our best to accommodate you.
You confirm that you own the property or have the owner's permission for the installation. You agree to:
We attach lights with clips designed not to damage your home. We do not drill, nail or staple into your home, except when installing a hook for a wreath or similar item, which you approve in advance on your quote.
If bulbs or strands go out, a section comes down, or the timer stops working during the season, contact us and we will repair it at no extra charge, usually within 2–3 days. Damage caused by storms is repaired as soon as it is safe. Problems caused by your home's electrical system, tripped breakers, power outages, or someone tampering with the Equipment are not covered, but we are happy to help.
Santa Squad is insured and works carefully. We are not responsible for pre-existing conditions (such as worn shingles, loose gutters, faulty outlets or wiring), normal minor marks from clips, damage to plants or landscaping in the work area, or loss or damage caused by weather, power surges or outages, animals, or third parties. To the fullest extent allowed by law, our total liability for any claim related to our service is limited to the amount you paid for that season's service.
We may photograph our work on your home and use those photos in our marketing. We will never share your name or address. If you prefer we do not use photos of your home, just tell us.
By signing up, you agree to receive text messages and emails from Santa Squad about your quote, scheduling, service and billing. Message and data rates may apply. Reply STOP to opt out of texts at any time.
Service is for one season at a time. We will contact returning customers before each season to confirm renewal. Renewing the next season keeps your returning-customer price (see Section 3.4).
Cancellations and refunds are covered in our Refund & Cancellation Policy below, which is part of these Terms.
These Terms are governed by the laws of the State of Missouri, and any dispute will be handled in the courts of St. Charles County, Missouri. If any part of these Terms is found unenforceable, the rest remains in effect. We may update these Terms for future seasons; the version in effect when you sign up applies to that season.
You can cancel for a full refund up to 24 hours before your scheduled installation. This policy is part of the Santa Squad Terms of Service.
Need a different week? Just let us know; there is no fee to reschedule. If weather or safety conditions delay your installation, we will reschedule with you as soon as possible.
Refunds go back to your original payment method (card and online payments) or are paid by check (cash and check payments), within 10 business days of your cancellation. Card refunds can take a few extra days to appear, depending on your bank.
Santa Squad, LLC